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When it comes to anything doctor office, or medical insurance related, Cici knows her stuff. I can't believe just how many jams she's managed to get our office out of because we didn't hire the right people! Now we just call Cici first! Kimmer Z.
Cici is one of those rare people who can see both sides of the coin. She can think like the patient AND she can also see the medical insurance /doctor office side of things and communicate effectively to both sides and end up with a great result, as well as teaching both sides where their thinking is skewed or flawed. Has been a VERY effective person to consult with.Amiee G.
When Cici told me I could use this simple tweak help prevent medical identity theft, I honestly thought she was joking. Wanting to humor her, I did exactly what she told me to do. I wish I was kidding when I say this, however, literally no more than three weeks later someone walked into a hospital in my city saying they were me. Thanks to that pop up box tweak Cici told me about, they knew immediately the person in front of them wasn't me and called police, where the identity thief was quickly arrested.Thank god I listened to Cici when she told me to put this tweak in my medical record at the doctor!Kaisey A.
What a godsend Cici was to our family! After learning that we had do funeral arrangements for a beloved family member unexpectedly and not knowing what the heck we were doing or even where to start because this hadn't happened to our family before, Cici (our doctor's medical coder) graciously took our family under her wing explaining having to do funeral arrangements for her 1st husband at the age of 34, having been married only a few months before his untimely death. With great insight and wisdom for someone far too young to have gone through this, she helped us get the funeral planned AND getting burial arrangements done (in a miraculous two days) and was always just a phone call away if we needed her. That one act of kindness from a staff member of our doctor in our time of desperate need and grief will always be fondly remembered by our entire extended family. She understood our stress and grief in a way that few people do, unless they have been through it.Dorris B., Mysti C., Becca S., Sierra K, Jazzmine R., Larry B., Justyn H.
I got a call at 8:45 AM from my physical therapy clinic that my prior authorization had not come through and I would have to cancel my 1st appointment. I was SO angry. Cici calmed me down, directed me to call the insurance and get an answer as to what was going on. This is HUGE, as I usually make my husband call the insurance because I can't keep calm when speaking with the insurance to save my life. Cici walked me through with what to specifically ask and I was calm and asked the insurance to inquire on the status of my prior authorization since the PT office had called saying it had never made it to them. I was shocked when they informed me that my prior authorization had been approved several days before. I thanked them and quickly called the PT office and told them my prior authorization had been approved several days earlier and asked if I could keep my 9:30 AM appointment? I could indeed keep the original appointment and I was so happy! In fact, my prior authorization was arrived by the time I got to the PT office. Cici is a wealth of knowledge and is not afraid to share it. I'm bouncing things and questions that need answers off of her all the time! Shalla D.
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