Welcome to Medical Coding Mama

 When Cici told me I could use this simple tweak help prevent medical identity theft, I honestly thought she was joking. Wanting to humor her, I did exactly what she told me to do. I wish I was kidding when I say this, however, literally no more than three weeks later someone walked into a hospital in my city saying they were me. Thanks to that pop up box tweak Cici told me about, they knew immediately the person in front of them wasn't me and called police, where the identity thief was quickly arrested.Thank god I listened to Cici when she told me to put this tweak in my medical record at the doctor!Kaisey A. 

 I got a call at 8:45 AM from my physical therapy clinic that my prior authorization had not come through and I would have to cancel my 1st appointment. I was SO angry. Cici calmed me down, directed me to call the insurance and get an answer as to what was going on. This is HUGE, as I usually make my husband call the insurance because I can't keep calm when speaking with the insurance to save my life. Cici walked me through with what to specifically ask and I was calm and asked the insurance to inquire on the status of my prior authorization since the PT office had called saying it had never made it to them. I was shocked when they informed me that my prior authorization had been approved several days before. I thanked them and quickly called the PT office and told them my prior authorization had been approved several days earlier and asked if I could keep my 9:30 AM appointment? I could indeed keep the original appointment and I was so happy!  In fact, my prior authorization was arrived by the time I got to the PT office. Cici is a wealth of knowledge and is not afraid to share it. I'm bouncing things and questions that need answers off of her all the time! Shalla D.